Once we receive your updated LOA, we can resubmit the port request and obtain a new port date for you. Some providers may allow you to have the person that signed the original LOA added to the account as a second authorized contact. The signature on your signed LOA form did not match the donor carrier's records. Please contact your current provider to verify the correct authorized name on the account and return a new signed LOA. If your phone number(s) are Remote Call Forwarded or resold, please advise so that we can attempt to dispute the rejection.Īuthorized Name Mismatch / Incorrect LOA signature The port request will need to be canceled and resubmitted with the correct name & address. Welcome to the Go Wireless Firmware Archive Server. The information entered on your signed LOA form did not match the donor carrier's records. It carries a sleek and compact design, and includes 1 FXS port and packed. Please note that some providers require that any phone numbers not porting away be disconnected when the port completes. Once we have received your completed list of intentions for ALL numbers and services on the account, we will resubmit the port request to the donor carrier. Callcentric uses these ports: SIP Control: Port 5060 to 5080 UDP/TCP. The ports VoIPo uses are as follows: SIP Control and RTP: Port 5004 to 65000 UDP. To resolve a partial port rejection, please determine whether to disconnect, port or keep in service any remaining telephone numbers on the account. Audio (RTP): Ports 10000 to 11000, 12060 to 12080, 16384 to 16472, 16600 to 16700 UDP. Please provide the wireless account # and the account PIN # or the last 4 digits of the authorized account holder's SSN. You can enter what you think is the BTN, or you may contact your current carrier and request they provide you with what they have on record as the Billing Telephone Number if you are not sure. If we submit the port order to the carrier with the wrong BTN, it could reject and be delayed. The BTN could be one of the numbers you're porting, or it may be the first number established on the account. The BTN (billing telephone number) is an active phone number on your account that is referenced when porting your numbers. Freezes were developed in response to the deceptive practices, or slamming, used by certain carriers to attract new customers. The purpose of a freeze is to provide customers of a particular carrier a level of assurance that their accounts will not be switched to another carrier without their knowledge. The number cannot be ported until the pending order have been completed.Īn LSP freeze is a procedure which prevents a local exchange carrier from switching or taking the customers of another local exchange carrier without the customer’s expressed approval. If you have recently made any type of change to your account it is possible the change is still in the pending order status. When a change request is entered in an account it is processed as an order. It could be something like an address or name change, or a change in the account package. A pending order usually means there is a change request in your account.
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